Terms and Conditions

Welcome to MiraCloak.co.uk. By accessing and using our website, you agree to comply with the following terms and conditions. Please read these terms carefully before making a purchase or using our services.

1. Acceptance of Terms

• By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, you may not access or use our services.

2. Products and Services

• Our website serves as a platform for vendors to sell their products to customers. We do not own or manufacture the products listed on our site, and we are not responsible for the quality, accuracy, or legality of the products offered by vendors.
• We reserve the right to modify, suspend, or discontinue any aspect of our services, including product listings, at any time without prior notice.

3. Purchases and Payments

• By making a purchase on our website, you agree to pay the specified price for the selected products, including any applicable taxes and shipping fees.
• Payments are processed securely through our payment gateway provider. We do not store or have access to your payment information.

4. Shipping and Delivery

• We strive to ensure timely delivery of orders, but we cannot guarantee specific delivery dates or times. Shipping times may vary depending on the vendor, product availability, and destination.
• Customers are responsible for providing accurate shipping information. We are not liable for delays or delivery issues resulting from inaccurate or incomplete shipping addresses provided by customers.

5. Returns and Refunds

• Each vendor on our platform may have their own return and refund policies. Please review the vendor's policies before making a purchase.
• If you are dissatisfied with your purchase, please contact the vendor directly to initiate a return or refund request. We are not responsible for processing returns or issuing refunds for products purchased through our platform.

6. Privacy and Security

• We are committed to protecting your privacy and personal information. Please review our Privacy Policy to understand how we collect, use, and safeguard your data.
• By using our website, you consent to the collection and use of your information in accordance with our Privacy Policy.

7. Intellectual Property

• All content, trademarks, logos, and intellectual property displayed on our website are the property of their respective owners. You may not use or reproduce any content from our site without prior written consent.

8. Limitation of Liability

• We make no warranties or representations about the accuracy or completeness of the information on our website. We are not liable for any damages or losses resulting from your use of our services or reliance on the information provided.

9. Force Majeure

• We are not liable for any delay or failure in performance of our obligations caused by events beyond our reasonable control, including but not limited to acts of God, pandemics, strikes, lockouts, labor disputes, or government regulations. In such cases, we will make reasonable efforts to inform you and mitigate the impact of such events.

10. Third-Party Links

• Our website may contain links to third-party websites. These links are provided for your convenience, and we do not endorse or take responsibility for the content, privacy practices, or activities of these external sites.

11. Customer Reviews and Content Submission

• By submitting a review or any content (including comments, feedback, or photos) to our website, you grant MiraCloak.co.uk a perpetual, non-exclusive, royalty-free license to use, display, and reproduce your submission on our website, social media, and marketing materials.
• You must ensure that all content you submit is legal, non-defamatory, and does not infringe any intellectual property rights.

12. Account Registration

• In order to access certain features of the website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.
• If you suspect any unauthorized activity on your account, you must immediately notify us.

13. Cancellation of Orders by MiraCloak.co.uk

• We may cancel or refuse to process orders if there is a pricing error, suspected fraud, or if we suspect that you do not comply with these terms. In such cases, we will provide you with a refund for any payments made.

14. Dispute Resolution

• Any dispute, controversy, or claim arising out of or in connection with these Terms and Conditions shall first be attempted to be resolved through mediation. If mediation is unsuccessful, the dispute will be resolved through binding arbitration conducted in the jurisdiction where MiraCloak.co.uk operates.

15. Social Media and Marketing

• By using MiraCloak.co.uk, you agree that we may contact you for marketing purposes via social media platforms or email, and use your reviews, images, or other content submitted for promotional activities.

16. Product Warranties

• Some of our products come with a manufacturer's warranty. Please check the product's description for detailed warranty terms. MiraCloak.co.uk is not responsible for any claims or disputes regarding product warranties.

17. Digital Products and Refunds

• Due to the nature of digital products, all sales are final. Refunds will not be issued for digital goods once the product has been downloaded or accessed unless there is a fault in the digital file or error on our part.

18. Privacy Policy

• Please refer to our Privacy Policy for details on how we collect, store, and protect your personal information.

19. Products, Services, and Display Information

• MiraCloak.co.uk operates as an e-commerce platform. Some products may be sourced from third-party suppliers, and we do not manufacture them.
• Product descriptions, images, pricing, and availability are subject to change at any time without notice.
• Some text, numbers, banners, comments, reviews, sale counts, or other displayed information may be for illustrative purposes only.

20. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts.

Contact Us

If you have any questions or concerns, please contact us