Return and Refund Policy

Return and Refund Policy

At MiraCloak.co.uk, we are committed to providing our customers with the best possible shopping experience. If you are not completely satisfied with your purchase, we are happy to offer a return and refund policy that ensures your peace of mind.

Please read our full return and refund policy below.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • The item must be returned within 14 days of the delivery date.
  • Proof of purchase is required for all returns and refunds.
  • Items marked as final sale, discounted, or promotional items may not be eligible for return or refund (unless otherwise specified).

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards or store credit.
  • Intimate or sanitary products (e.g., underwear, socks, swimwear) for hygiene reasons.
  • Customized or personalized products that have been made to order or altered according to your specifications.
  • Downloadable software, music, or digital content once they have been accessed or downloaded.

3. Return Process

To return an item, please follow these steps:

  1. Contact Us: Send an email to us within 14 days of receiving your order. Please include your order number, the item you wish to return, and the reason for the return.

  2. Return Authorization: Upon reviewing your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item. We recommend using a tracked shipping service to ensure the safe return of the item.

  3. Shipping Costs: Customers are responsible for return shipping costs, unless the item was received damaged or defective. Please note that shipping fees are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your total refund amount.

4. Refund Process

Once we receive your returned item and verify its condition, we will process your refund. The following terms apply:

  • Refund Method: Refunds will be issued to the original payment method used during purchase (e.g., credit card, PayPal).
  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned item. The actual time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
  • Partial Refunds: If the item is returned in a used or damaged condition (other than what was originally shipped), we reserve the right to issue a partial refund based on the condition of the product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order to report the issue. We will gladly offer you a replacement, store credit, or a full refund based on the issue.

  • Replacement: If a replacement item is available, we will ship it to you at no extra cost.
  • Refund: If a replacement is unavailable, we will issue a full refund for the item including any shipping costs you incurred.

6. Exchanges

We do not offer direct exchanges at this time. If you would like a different item, please follow the return process to receive a refund and place a new order.

7. Late Returns

If you return an item after the 14-day return window has passed, we may refuse the return or offer a store credit based on the value of the returned item. Returns outside the 14-day period will be handled at our discretion.

8. Cancellations

If you wish to cancel an order before it has been shipped, please contact us. Once the order has been processed and shipped, we are unable to cancel it, and you must follow the return process after receiving the item.

9. Store Credit

In some cases, we may offer store credit instead of a refund, especially for returns made after the 14-day period. Store credit will be issued in the form of an electronic gift card or store voucher, which can be used for future purchases.

10. Changes to this Policy

We may update our Return and Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates to this policy will be posted on this page with the effective date of the revision.

11. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please do not hesitate to contact us.

We are committed to resolving any issues you may have with your purchase and ensuring your satisfaction.